T

Return & Refund Policy

Last Updated: September 2, 2026

At OFFSHΞLF, we want you to feel confident about your purchase. We carefully select and provide skincare, beauty, cosmetic, and personal-care products designed to help you look and feel your best.

Because many of our products are personal-care and cosmetic items, returns are subject to the conditions below for health, hygiene, and product-safety reasons.

1. Return Eligibility

Eligible products may be returned within 15 days of delivery.

To qualify for a return, the product must:

• Be purchased directly from the official OFFSHΞLF website.
• Be unopened, unused, and in its original packaging.
• Have all original seals, protective coverings, accessories, manuals, and components intact, where applicable.
• Be in resalable condition.
• Be accompanied by the original order information or proof of purchase.

Returns that do not meet these requirements may be refused at our discretion.

2. Beauty, Skincare & Personal-Care Products

For health and hygiene reasons, opened or used skincare, cosmetic, beauty, and personal-care products generally cannot be returned.

If you have received a product that is defective, damaged, incorrect, or otherwise arrives in unacceptable condition, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used skincare or cosmetic products.
• Products that have been significantly used.
• Products damaged after delivery due to misuse, neglect, improper handling, or improper storage.
• Products showing signs of tampering.
• Products missing original packaging, components, accessories, or protective materials.
• Clearance or final-sale items.
• Promotional or bundled items identified as final sale.
• Gift cards or other non-returnable items where applicable.

OFFSHΞLF reserves the right to refuse a return if the product does not meet the requirements of this policy.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Your name and contact information.
• A description of the issue.
• Clear photographs of the product and packaging.
• Photographs showing any visible damage, when applicable.

After reviewing your claim, OFFSHΞLF may offer a:

• Replacement product;
• Refund; or
• Other appropriate resolution.

The resolution provided will depend on the circumstances of the claim and availability of the product.

5. Return Authorization

Do not send products back without contacting OFFSHΞLF first.

If your return request is approved, we will provide instructions for returning the product.

Unauthorized returns may be refused or returned to the sender.

Returned merchandise may be inspected upon receipt to verify its condition and eligibility under this policy.

6. Return Shipping

For approved returns involving a defective, damaged, or incorrect product, OFFSHΞLF may provide return-shipping instructions or cover reasonable return shipping costs.

For approved returns due to personal preference or other non-defective reasons, the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or a defective product.

7. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 7–10 business days for your financial institution to process the refund after it has been issued by OFFSHΞLF.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

8. Exchanges

If your product arrives defective, damaged, or incorrect, we may provide a replacement when inventory is available.

If the requested replacement is unavailable, OFFSHΞLF may instead issue a refund or provide another appropriate resolution.

9. Order Cancellations

Orders may be cancelled before the order has been processed or shipped.

Once an order has entered the fulfillment process or has been shipped, it may no longer be cancelled.

If you would like to request a cancellation, contact OFFSHΞLF as soon as possible and include your order number.

Cancellation requests are not guaranteed until confirmed by OFFSHΞLF.

If an order has already shipped, the customer may need to follow the applicable return procedure outlined in this policy.

10. Lost, Stolen or Delivered Packages

OFFSHΞLF is not responsible for packages that are confirmed by the shipping carrier as delivered to the address provided at checkout.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:

1. Checking around your delivery location.
2. Checking with household members, neighbors, or building management.
3. Reviewing the carrier's delivery information.
4. Contacting the shipping carrier directly.

OFFSHΞLF may assist with the investigation where possible, but we cannot guarantee reimbursement or replacement for packages confirmed as delivered.

11. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided, please contact us immediately. We will make reasonable efforts to update the address before the order ships.

Once an order has shipped, OFFSHΞLF cannot guarantee that the shipping address can be changed.

Additional shipping charges resulting from an incorrect address may be the customer's responsibility.

12. Product Testing & Inspection

Certain products, including beauty devices and electronic products, may be inspected or tested after being returned.

If a returned device shows signs of excessive use, accidental damage, misuse, tampering, or improper handling, OFFSHΞLF reserves the right to deny the return or adjust the refund accordingly.

13. Warranty Claims

Some OFFSHΞLF products may include a manufacturer's warranty or limited warranty.

Warranty coverage is separate from the standard return period.

If your product develops an issue after the return period has expired, please contact our customer service team with your order information and a description of the issue.

If applicable, we will assist you with the manufacturer's warranty process.

14. Gifts

If an eligible product was purchased as a gift, the original purchaser may be required to initiate the return.

Where applicable, an approved gift return may be issued as OFFSHΞLF store credit rather than refunded to the original payment method.

15. Final Sale Items

Items specifically identified as Final Sale or otherwise designated as non-returnable at the time of purchase are not eligible for return or refund except where required by applicable law.

16. How to Start a Return

To request a return or report a damaged, defective, or incorrect item, please contact:

OFFSHΞLF Customer Support

Email: [INSERT CUSTOMER SERVICE EMAIL]

Please include your:

• Full name
• Order number
• Product name
• Reason for your request
• Photos, if applicable

Our customer service team will review your request and provide the next steps.

17. Policy Changes

OFFSHΞLF reserves the right to modify or update this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

Contact OFFSHΞLF

If you have questions about this Return & Refund Policy, please contact:

OFFSHΞLF
Customer Support: [INSERT CUSTOMER SERVICE EMAIL]
Website: offshlf.com